How Does Frosty's HVAC Handle Customer Privacy?
Frosty's HVAC LLC collects customer info only to size systems, verify service area, and schedule licensed installs. We don't sell your information, ever — not to lead-broker sites, not to other HVAC companies, not to advertisers.
Frosty's HVAC LLC ("Frosty's", "we", "us") operates newacnearme.com under Texas HVAC license TACLA126718E. This page was written by me (Omar Jacobo) personally — it explains what information we collect, why, and what we do with it. The reason it exists in plain English: I've had too many customers tell me their last HVAC company sold their phone number to roofers and solar reps. We don't do that.
What We Collect
- Contact info: name, phone, email, install address, ZIP — collected when you start the buying flow.
- Home details: square footage, number of stories, current system age — used to size your replacement.
- Payment info: processed through Stripe (we never store full card numbers on our servers).
- Device info: standard web analytics (browser type, IP, pages visited) via Vercel Analytics.
How We Use It
- Size your HVAC replacement and verify your service area.
- Process your deposit and final invoice.
- Coordinate with our installer partner in your city for the install.
- Communicate about your order, install schedule, and warranty.
- Improve site experience (analytics).
What We DON'T Do
- We don't sell your information. Period. We're not a lead-generation site.
- We don't share your data with third-party HVAC companies who didn't install your system.
- We don't use your data for cross-site advertising or remarketing without consent.
Sharing With Installers
When you place an order, we share your name, install address, and home details with the licensed Frosty's-network installer assigned to your job. Installers sign data-use agreements limiting them to scheduling and completing your install — they cannot use your info to market other services.
Cookies
We use essential cookies to operate the site (cart state, login if applicable) and analytics cookies via Vercel to understand site traffic. We do not use third-party advertising cookies.
Your Rights
You can request deletion of your data by emailing info@frostyshvac.com. We'll delete personal info within 30 days unless legally required to retain it (e.g., for warranty or tax records).
Contact
Privacy questions? Email info@frostyshvac.com or call (469) 254-0548. Refrigerant disclosures elsewhere on the site reference the EPA AIM Act.